CXOntology

CXOntology is a digital experience engineering and consulting firm with deep expertise in Drupal and Acquia. We help organizations design, build, migrate, manage, and continuously improve digital platforms—connecting digital content, commerce, marketing technology, and customer data to business outcomes.
We approach every Drupal engagement in the context of the wider customer experience ecosystem. Our teams understand how platform architecture, content operations, integrations, analytics, and marketing workflows work together to support customer journeys and business growth.

Our capabilities include:
Drupal development and modernization:
Architecture, custom module development, theming, front-end engineering, API integrations, migrations, upgrades, performance optimization, and accessibility improvements.
Acquia implementation and optimization:
Engineering and operational support across Acquia Cloud Platform, Site Factory, Site Studio, DAM, CDP, Personalization, and Campaign Studio, helping organizations put their platform capabilities to practical use.
Digital content and ContentOps:
Content platform engineering, reusable page components, digital asset workflows, content governance, and AI-assisted content creation and optimization. We help content and marketing teams publish consistently and operate more efficiently.
Digital commerce:
Commerce and catalog engineering, storefront development, and integrations connecting content and shopping experiences with product information, inventory, order management, payments, and enterprise systems. Our broader commerce capabilities support organizations operating across multiple platforms and customer touchpoints.
MarTech and customer engagement:
Marketing automation, CRM and customer data integration, personalization, SEO, marketing analytics, attribution, and conversion rate optimization—connecting digital experiences to acquisition, engagement, and retention.
Connected ecosystem engineering:
API architecture and data integration across CMS, DAM, commerce, CRM, CDP, ERP, analytics, and cloud services. We map dependencies and coordinate across internal teams and technology partners so changes work across the customer journey.
Managed services and continuous improvement:
Drupal core and module updates, security patching, monitoring, release management, DevOps, performance tuning, and ongoing enhancements, supported by agreed service levels and a prioritized improvement roadmap.

Our delivery model brings platform engineers, UX specialists, content strategists, integration and data engineers, marketers, DevOps, and QA together around the needs of each engagement. A named Leader provides clear accountability, while digital health assessments and measurable objectives guide ongoing priorities.

From a Drupal migration or Acquia implementation to ongoing digital operations, CXOntology helps organizations build reliable platforms, improve customer experiences, and make better use of their digital investments.